Terms of Service

Eligibility and Authority

You must be at least 18 years old and able to form a binding contract to purchase Firefly services.

You represent that the information you provide is accurate and that you are authorized to provide the property photo, property information, and household or pet information you submit for the service. Please do not submit medical records, diagnoses, treatment information, or other highly sensitive information.

Nature of the Service

Firefly provides a remote spiritual and energetic space-clearing service for a customer’s home. The service may involve use of a customer-submitted exterior property photo and the household or pet names that the customer chooses to provide.

Firefly is not medical, psychological, therapeutic, legal, financial, real-estate, safety, or other professional advice. It is not a substitute for advice, diagnosis, treatment, or services from qualified professionals.

Individual experiences vary. Firefly does not guarantee a particular spiritual, emotional, physical, behavioral, medical, psychological, financial, safety, property, relationship, or other outcome from use of the service.

Property Conditions

Firefly does not inspect, diagnose, test, repair, remediate, monitor, certify, or evaluate physical property conditions. Do not rely on Firefly for decisions regarding health, safety, structural conditions, environmental conditions, mold, air quality, fire, electrical systems, plumbing, security, code compliance, pest conditions, insurance, real estate, or any other professional matter. For concerns about a property or personal safety, consult an appropriately qualified professional or relevant emergency service.

Service Start and Pending Activation

Your Service Start Date is the date Firefly confirms receipt of the completed intake information needed to begin service.

Your Initial 30-Day Service Period is the 30 consecutive calendar days beginning on the Service Start Date and ending at the end of the thirtieth calendar day, counted with the Service Start Date as day one.

Until Firefly confirms your Service Start Date, your purchase is in Pending Activation status. This applies to both Ongoing Care and 30 Days of Care. During Pending Activation, service has not started, the Initial 30-Day Service Period has not started, and the 30-Day Money-Back Guarantee has not started.

Firefly will not charge a recurring Ongoing Care renewal while an Ongoing Care purchase remains in Pending Activation status. 30 Days of Care does not include recurring billing.

After purchase, Firefly will provide instructions for submitting the required intake information. Firefly may send service-related reminders, activation notices, and account-status communications while intake remains incomplete. These communications are transactional and are not promotional marketing messages.

Pre-Activation Cancellation and Refund

Before Firefly confirms your Service Start Date, you may request cancellation of the original $222 purchase and a full refund by contacting hello@fireflywellness.com during the first 30 days after purchase.

For an eligible, valid, timely request, Firefly will cancel the purchase, cancel any related recurring Ongoing Care subscription, and refund the original $222 payment plus applicable taxes charged on the refunded purchase. Firefly may deny a request that it reasonably determines is fraudulent, abusive, duplicative, or not associated with a valid purchase.

A request to cancel future recurring Ongoing Care billing is different from a request to cancel and refund the original purchase. If you cancel only future recurring billing while your purchase is Pending Activation, your original $222 purchase remains eligible for activation under the Inactive Purchase and Activation Period provisions, unless you separately request and receive a refund of the original purchase.

Inactive Purchase and Activation Period

If you do not complete the required intake information and do not request a pre-activation refund during the first 30 days after purchase, your purchase will become an Inactive Purchase on day 30 after purchase. This applies to both Ongoing Care and 30 Days of Care.

If the original purchase included Ongoing Care, Firefly will cancel the related recurring subscription when the purchase becomes an Inactive Purchase. Once cancelled, Firefly will not charge further recurring Ongoing Care payments under that subscription. 30 Days of Care has no recurring subscription to cancel.

An Inactive Purchase remains eligible only for the initial clearing and Initial 30-Day Service Period included with the original $222 purchase. It is not transferable and is not a gift card, gift certificate, store credit, account balance, or stored-value product. Firefly does not charge a dormancy, inactivity, reactivation, or similar fee for an Inactive Purchase.

You may activate an Inactive Purchase by contacting Firefly at hello@fireflywellness.com and completing the required intake information during the Activation Period. The Activation Period ends five years after the date of the original purchase, unless a longer period is required by applicable law.

Firefly may send reminders and advance expiration notices to the contact information associated with the purchase. After the Activation Period ends, Firefly will handle any remaining obligation as required by applicable law.

When Firefly confirms completed intake, Firefly will establish the Service Start Date and provide the originally purchased initial clearing and Initial 30-Day Service Period. If the original purchase was Ongoing Care, the prior recurring subscription will not restart. If you wish to continue with Ongoing Care after the Initial 30-Day Service Period ends, you must complete a new checkout and provide a new recurring-billing authorization under the terms shown at that time.

During the Activation Period, an Inactive Purchase is not automatically or contractually refundable merely because service has not yet begun. Firefly may consider refund requests as a customer-service accommodation in its discretion. Nothing in these Terms limits any refund, redemption, cancellation, or other right required by applicable law.

Firefly Pre-Activation Cancellation

If Firefly declines or is unable to begin service for an otherwise valid purchase before the Service Start Date for a reason not caused by you, Firefly will initiate and process a full refund of the original $222 payment plus applicable taxes charged on the refunded purchase, without requiring a separate customer request. Firefly will also cancel any related recurring subscription and will not place that purchase into Inactive Purchase status.

Products, Pricing, and Recurring Billing

The price, billing schedule, renewal terms, discounts, and other material terms displayed to you at checkout at the time of purchase govern that purchase.

Ongoing Care

Ongoing Care is a recurring monthly subscription. You pay $222 at purchase for the initial clearing and Initial 30-Day Service Period. The 30-Day Money-Back Guarantee begins on your Service Start Date and remains available through the end of the Initial 30-Day Service Period.

The first recurring $177 Ongoing Care charge will not occur before the Initial 30-Day Service Period and 30-Day Money-Back Guarantee Period have ended. Firefly schedules the first recurring charge for the calendar day after the Initial 30-Day Service Period ends, or later as required by payment-provider processing, unless you cancel before renewal. Firefly will confirm the actual first recurring billing date when your service begins.

By purchasing Ongoing Care, you authorize Firefly and its payment providers to charge your selected payment method $222 at purchase and then $177 per month beginning on the calendar day after the Initial 30-Day Service Period ends, or later as required by payment-provider processing, unless you cancel before the next renewal. The checkout experience will present the material terms of the recurring offer before you submit payment information and will require your affirmative consent to recurring billing.

An Inactive Purchase does not preserve, revive, or create a recurring Ongoing Care subscription or authorization after the related subscription has been cancelled. If you wish to continue with Ongoing Care after activating an Inactive Purchase and completing the Initial 30-Day Service Period, you must complete a new checkout and provide a new affirmative authorization for recurring billing at the price, billing schedule, renewal terms, and other material terms shown at that time. Firefly will not charge a prior payment method for future Ongoing Care without that new authorization.

30 Days of Care

30 Days of Care is a one-time $222 purchase for the initial clearing and Initial 30-Day Service Period. It does not automatically renew and ends after the Initial 30-Day Service Period.

The Pending Activation, Inactive Purchase, and Activation Period provisions apply to 30 Days of Care. If you activate an Inactive Purchase originally purchased as 30 Days of Care, Firefly will provide the originally purchased initial clearing and Initial 30-Day Service Period without an additional $222 charge. The service ends after that period unless you separately purchase Ongoing Care or another available product.

Prepaid or Annual Offers

Any prepaid, annual, installment, or other offer will be governed by the specific price, service period, refund terms, and renewal terms displayed at checkout and in the terms applicable to that offer.

Taxes

Prices shown may not include applicable sales, use, value-added, goods and services, or similar taxes. Firefly may collect taxes where required by law, and any applicable taxes will be disclosed at checkout. You are responsible for taxes associated with your purchase other than taxes based on Firefly’s net income.

Third-Party Financing and Installment Options

If a third-party provider offers an installment, buy-now-pay-later, or other financing option in connection with an eligible purchase, that provider—not Firefly—is the lender or financing provider. Your financing arrangement is subject to the provider’s separate terms, disclosures, eligibility criteria, privacy practices, payment schedule, and approval decision. Firefly is not responsible for the provider’s financing decision, fees, interest, payment processing, account administration, or collection practices.

Cancellation

You may cancel Ongoing Care at any time through the Firefly Wellness Customer Portal or by emailing hello@fireflywellness.com. You do not need to call us, provide a reason, accept a retention offer, or complete unnecessary steps to cancel.

After Service Start, cancellation takes effect at the end of your current paid service period. You will continue to receive service through that date, and Firefly will not charge another renewal after cancellation takes effect.

While a purchase is Pending Activation, cancellation of future recurring Ongoing Care billing and cancellation/refund of the original $222 purchase are governed by the Pre-Activation Cancellation and Refund provisions above. Cancelling future recurring Ongoing Care billing during Pending Activation does not by itself forfeit the original $222 purchase right.

Firefly does not provide a pro-rata refund for unused time in an already-paid service period, except for billing errors, duplicate charges, rights required by law, or another written policy that applies to your purchase.

30 Days of Care ends automatically after the Initial 30-Day Service Period and does not require cancellation.

30-Day Money-Back Guarantee

Firefly offers a 30-Day Money-Back Guarantee on an eligible customer’s initial $222 purchase, whether the customer purchased Ongoing Care or 30 Days of Care. The guarantee begins on your Service Start Date and remains available through the end of your Initial 30-Day Service Period.

To request a refund, contact hello@fireflywellness.com before the end of the Initial 30-Day Service Period. No reason is required for an eligible, timely request.

The guarantee is limited to one initial purchase per customer, household, property, payment method, and substantially similar account or intake information. Firefly may deny a request that it reasonably determines is duplicative, abusive, fraudulent, made in bad faith, or intended to circumvent this policy through changed names, email addresses, property labels, payment methods, or other account details.

If a refund is issued, Firefly will refund the initial $222 payment plus applicable taxes charged on the refunded purchase and end the related service. If the purchase included an active Ongoing Care subscription, Firefly will also cancel future recurring renewals.

The guarantee does not apply to renewal charges, except for billing errors, duplicate charges, rights required by law, or another written refund policy that applies to your purchase. This guarantee does not limit rights that cannot lawfully be limited.

Failed Payments and Service Pauses

If a recurring payment is unsuccessful, Firefly may continue service while it attempts to collect the payment for up to seven days. During this period, your account may be marked as past due. A payment failure does not itself cancel your subscription.

If payment is not successfully collected after the applicable grace period, Firefly may pause service until payment is received or the subscription is cancelled.

If Firefly pauses service after the grace period and payment later successfully recovers, Firefly will extend the service period to account for days during which service was paused. Any extension will be determined from Firefly’s service records and applied in a reasonable manner.

Firefly may contact you about payment failures, account status, service pauses, and payment updates using the contact information associated with your account.

Right to Refuse, Suspend, or Discontinue

Firefly may refuse, suspend, or discontinue service, or decline an order, if Firefly reasonably believes that doing so is necessary to address suspected fraud, abuse, unlawful conduct, misuse of the website or services, harassment, threats, security concerns, a violation of these Terms, inaccurate or unauthorized submitted information, or circumstances that make performance impracticable.

If Firefly refuses, suspends, or discontinues service for a reason not caused by you, Firefly will provide any refund or service credit required by law or applicable to the circumstances under Firefly’s then-current policies. Nothing in this section limits rights that cannot lawfully be limited.

Price Changes and Promotions

Prices and offers may change over time. Promotional, grandfathered, or otherwise specially priced offers may differ from Firefly’s then-current standard pricing. Firefly may change prices for future purchases.

If Firefly changes the price of an existing recurring subscription, Firefly will provide advance notice and will apply the change only as permitted by law and the terms governing that subscription.

Website Use and Intellectual Property

The Firefly website, branding, text, graphics, designs, and other content are owned by or licensed to Firefly and are protected by applicable intellectual-property laws. You may use the website for personal, non-commercial purposes and may not copy, reproduce, distribute, modify, exploit, or create derivative works from site content without prior written permission, except as permitted by law.

You may not use the website or services in a manner that is unlawful, fraudulent, harmful, abusive, disruptive, infringing, or intended to interfere with the security or operation of the website or services.

Third-Party Services

Firefly may use third-party providers for checkout, payment processing, financing, hosting, storage, communication, and related operational services. Your use of third-party functionality may also be subject to the provider’s terms and privacy practices.

Informal Resolution; Governing Law and Venue

If you have a concern or dispute, please contact hello@fireflywellness.comfirst so we can try to resolve it informally.

Except where applicable law requires otherwise, these Terms are governed by the laws of the State of Georgia, without regard to conflict-of-law rules. Any dispute that cannot be resolved informally will be brought exclusively in the state or federal courts located in Fulton County, Georgia, and you and Firefly consent to the personal jurisdiction and venue of those courts. Nothing in these Terms limits consumer rights that cannot lawfully be waived.

Electronic Communications

By providing your email address or otherwise communicating with Firefly electronically, you agree that Firefly may communicate with you electronically regarding your account, purchases, service, billing, refunds, cancellations, activation, security, and these Terms. Electronic communications satisfy any legal requirement that communications be in writing, to the extent permitted by law.

Disclaimers

To the maximum extent permitted by law, the website and services are provided on an “as is” and “as available” basis. Firefly makes no representation or warranty that the website or services will be uninterrupted, error-free, secure, available at a particular time, or suitable for a particular purpose.

This section does not exclude warranties, rights, or remedies that cannot lawfully be excluded or limited.

Limitation of Liability

To the maximum extent permitted by law, Firefly and its owners, employees, contractors, and service providers will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for loss of profits, revenue, data, goodwill, or business opportunity, arising from or related to the website, services, or these Terms.

To the maximum extent permitted by law, Firefly’s total liability arising from or related to the website, services, or these Terms will not exceed the amount you paid to Firefly for the service giving rise to the claim during the 12 months before the event giving rise to the claim.

These limitations do not apply to liability that cannot lawfully be limited or excluded.

Indemnification

To the maximum extent permitted by law, you agree to defend, indemnify, and hold harmless Firefly and its owners, employees, contractors, and service providers from claims, damages, liabilities, costs, and expenses, including reasonable attorneys’ fees, arising out of or related to your unlawful use of the website or services, your violation of these Terms, or your submission of information or materials that you did not have authority to provide.

Entire Agreement; Checkout-Specific Terms

These Terms, the Privacy Policy, and the product, pricing, billing, renewal, discount, and other terms displayed to you at checkout form the agreement between you and Firefly regarding the applicable purchase and service.

If there is a conflict between these Terms and the specific material terms displayed to you at checkout for a purchase, the checkout-specific terms control for that purchase, except where applicable law requires otherwise.

Severability

If any provision of these Terms is found to be invalid, unlawful, or unenforceable, that provision will be enforced to the maximum extent permitted by law, and the remaining provisions will remain in effect.

No Waiver

Firefly’s failure to enforce any provision of these Terms is not a waiver of that provision or of Firefly’s right to enforce it later.

Changes to These Terms

Firefly may update these Terms from time to time. The version presented or linked at checkout at the time of your purchase governs that purchase, except where a change is required by law or where you separately agree to updated terms.

For existing recurring subscriptions, Firefly will provide advance notice of material changes when required by law or the terms governing that subscription.

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